Refund policy
We want you to be happy with what you bought. If you're not, here's exactly how it works.
Returns
You have 30 days from the day your order is delivered to request a return.
To be eligible, the item needs to be unused, in the same condition you received it, and in its original packaging. We can't accept a return on an item that's been used in the mouth — that includes opened whitening strips, and retainer cases or cleaning devices that have been used with a retainer, aligner or night guard. This is a hygiene rule, not a technicality, and it's standard across oral care.
If the seal is unbroken and the item is unused, it comes back to us no problem.
How to start a return
Email us at [YOUR EMAIL] or use the contact form on the site, with your order number and a short note about what's wrong. We'll reply within one business day with a return address and instructions.
Please don't send anything back before contacting us — returns sent without arrangement can't be tracked to your order, and we may not be able to refund them.
Who pays return shipping
If you've changed your mind, you cover the cost of sending it back. We'd suggest a tracked service — until it reaches us, the parcel is your responsibility.
If the item arrived damaged, faulty, or isn't what you ordered, we cover everything. See below.
Damaged, faulty or wrong items
Email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full, and in most cases you won't need to send anything back.
Refunds
Once your return arrives and we've checked it, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days.
How long it takes to actually appear is up to your bank or card provider — usually 5 to 10 business days after we process it. If it's been more than 15 business days since we confirmed your refund, contact your bank first, then get in touch with us.
Original shipping costs aren't refunded on change-of-mind returns. On damaged, faulty or incorrect items, they are.
Exchanges
The fastest way to swap an item is to return the original for a refund and place a new order. If that doesn't suit, email us and we'll work something out.
Cancelling an order
If your order hasn't been dispatched yet, we can usually cancel it — email us as soon as you can. Once it's shipped, it falls under the returns process above.
Where we ship
We currently ship within the United States only. Returns are handled within the US.
Questions
Email alfrissolco@gmail.com or use the contact form. We answer within one business day.