Shipping Policy
Where we ship
We currently ship within the United States only, including Alaska, Hawaii and US territories. We don't ship internationally at this time.
We can deliver to PO boxes and APO/FPO addresses, though these may take longer than the estimates below.
Processing time
Orders are dispatched within 2 business days of being placed.
Business days are Monday to Friday, excluding US public holidays. An order placed on a Friday evening will typically be dispatched by the following Tuesday.
You'll receive a confirmation email when you order, and a second email with tracking as soon as your parcel leaves the warehouse.
Delivery time
Once dispatched, delivery usually takes [3–7 business days] depending on your address.
Total time from order to doorstep is typically [5–9 business days].
Delivery estimates are exactly that — estimates. They aren't guaranteed, and they don't include the day the order was placed.
Shipping cost
Shipping is free on all US orders. There are no handling fees, and the price you see at checkout is the price you pay.
Tracking your order
You'll get a tracking number by email once your parcel ships. Tracking can take 24–48 hours to start updating after you receive it — that's normal and doesn't mean anything has gone wrong.
If you haven't received tracking within 3 business days of ordering, email us at [support@larevo.co] and we'll chase it.
Orders with multiple items
If you order more than one item, they may ship separately and arrive on different days. You won't be charged extra for this. Each parcel gets its own tracking number.
Fulfilment
We work with fulfilment partners who store and dispatch our products from warehouses within the United States. Your order may arrive in packaging that carries the manufacturer's branding rather than ours.
Delays
Some things are outside our control: carrier backlogs, severe weather, public holidays, and peak periods like late November and December. We'll always tell you if we know your order is delayed, and you can email us at any point for an update.
If we can't dispatch your order within the timeframe above, we'll contact you and give you the option of waiting or taking a full refund.
Incorrect addresses
Please double-check your shipping address at checkout. We can usually correct an address if you email us within a couple of hours of ordering, but once a parcel has been dispatched we can't redirect it.
If a parcel is returned to us because the address was incorrect or incomplete, we'll refund the order minus any return shipping cost we incur, or resend it once you've covered reshipping.
Lost or damaged parcels
If tracking shows your parcel as delivered but you don't have it, check with neighbours and household members first, then email us — we'll open an investigation with the carrier.
If your parcel arrives damaged, email [support@larevo.co] with photographs of the packaging and the item within 7 days of delivery and we'll replace it.
If a parcel is genuinely lost in transit, we'll replace it or refund you in full. You won't be left out of pocket for something that happened after it left our hands.
Cancelling an order
You can cancel for a full refund any time before your order is dispatched — just email us as quickly as you can. Once it's shipped, our returns policy applies instead.
Returns
Not covered here. See our returns policy for the 30-day return window and how to start a return.
Contact
[support@larevo.co] We reply within 1 business day.